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Terms and Conditions

● Please place order at least 4 working days before delivery or pick up date.

● Order through Internet will only be accepted after confirmation by Lucullus, and it must be paid by Credit Card. Order cannot be cancelled and payment will not be refunded once the order has been accepted.

● In the event of supply difficulties, we reserve the right to substitute any fruit ingredients by seasonal fruits.

● Delivery Charge per location (No delivery service will be arrange for Outlying Islands.) :

For Cake / Chocolate Gift Box / Cookies
Net Purchase HK$1,000 – HK$1999.9 Delivery Charge is HK$150 for Hong Kong Island & Kowloon areas.
Delivery Charge is HK$250 for the New Territories (Excluded Tung Chung and The Airport)
Net Purchase HK$2,000 – HK$2,999.9 Free delivery service for Hong Kong Island & Kowloon Areas.
Delivery Charge is HK$250 for the New Territories (Excluded Tung Chung and The Airport)
Net Purchase HK$3,000 or above One Location Free Delivery Service (Excluded Tung Chung and The Airport )
Tung Chung and The Airport
(Net Purchase HK$1,000 or above)
Delivery Charge is HK$400
Delivery Service to Tung Chung and Airport will be arranged only on Monday and Friday.
 
Per Each Hamper
One Location Free Delivery Service Delivery to Hong Kong & Kowloon areas only
New Territories Delivery Service (Net Purchase Under HK$2,999.9) Delivery Charge is HK$100 (Excluded Tung Chung and The Airport )
New Territories Delivery Service (Net Purchase over HK$3,000) Free Delivery Service (Excluded Tung Chung and The Airport )
Tung Chung and The Airport Delivery Charge is HK$400
Delivery Service to Tung Chung and Airport will be arranged only on Monday and Friday.

● Free delivery service is provided for pick up ordered goods at Lucullus Gourmet Shops

● When typhoon signal No.8 or above / black rain signal is hoisted. Please contact the corresponding shop for the enquiry of pick-up arrangement.
If the above signal is lowered before 3pm, please call up our Customer Service Hotline at 2922 7055 / 2798 1205 or the corresponding shop 2 hours after the signal was lowered. Otherwise, please phone-in the next day for further arrangements.

● No delivery service will be arrange for Discovery Bay, Ma Wan, Sha Tau Kok, Outlying Islands, Squatter area, walled villages, small house, temporary housing area, piers, parks, sports arenas, outlying islands,construction sites or public areas.

● Lucullus will take no responsibility should late delivery be caused by force majeure events. Invoice will be void if customers fail to pick up the ordered goods within the agreed period. The payment will not be refunded.

● All terms & conditions are subject to change without prior notice. Lucullus reserves all the rights to make final decision on all matters of dispute.